Service and support – you can always count on Altec.

A well-functioning unit is critical to the efficiency and safety of work on a job site. That’s why Australian standards require all EWP and pole borer units be serviced every three months, a solution that Altec provides. During time of service, the unit’s overall condition and compliance are thoroughly inspected as well as electrical and safety testing conducted. If any issues are identified, we investigate further.

Altec trucks are proudly built by our very own team of talented auto electricians. Their first-hand knowledge brings a high level of expertise to our servicing capabilities. Our service team’s proficiency and experience with Altec units means they’ll understand exactly what adjustments should be made – and when. Identifying issues early is key to avoiding major and costly problems that could lead to equipment downtime.

Although we love working on Altec products, we happily service alternative manufacturer units without compromising job quality.

Choosing Altec as your service provider comes with notable advantages including the market’s most comprehensive support organisation. In addition to our service facility in Melbourne, we offer mobile service options from skilled and certified technicians with 24-hour emergency assist as well as service partners located throughout Australia. Customer satisfaction and convenience serve as the foundation of the Altec service department.

Altec’s Service Manager Mark Blacker states, “the key to happy customers is more than just servicing trucks. It’s about ensuring they can count on you – no matter what.” Our customers frequently rely on Mark’s recognised delivery of prompt and professional expertise. The Altec service team is dedicated to exceeding client expectations by going above and beyond.

Altec is positioned to support our customers throughout the full lifecycle of their Altec equipment. Our number one goal is to keep our clients safely on the road by providing not only service, technical support, but also quality parts. As the country’s only authorised Altec parts dealer, we can ensure your order ships quickly while meeting our high quality standard. Learn more about how Altec can meet your part and accessory needs.

Altec is fully equipped to meet the servicing and parts requirements of any fleet size in the contractor, utility, telecommunication, transmission, and vegetation management industries. Our objective is to provide a favorable and streamlined approach keeping equipment downtime at a minimum.

We’re the Altec service team and are here to support you and your equipment anywhere in Australia. With our extensive network of service and support providers, you can count on receiving dependable quality and a favorable experience from a certified and trusted technician. Call us at 1 300 1ALTEC or contact an Altec representative online to get started.

Altec Expands Rental Fleet to Meet Demands of Australian Market

Recent delays in global supply chains and a regular occurrence of disasters have resulted in a significant increase in enquiries and demand for rental units. Because Altec is committed to supporting the Australian market in these difficult times, we are expanding our rental fleet to meet the needs of our customers in the utility, telecom, vegetation management, contractor, and street lighting industries.

Through close relationships with asset owners and service providers, we’ve learned about the unique demands businesses are facing and how crucial rental units are to the services they provide. Our customers have identified specific Altec products and options that would be most helpful to rent when needed, and Altec will be building those models for our rental fleet. The Altec units that will be added to the rental fleet include the AT30G (11.3 metre working height), AT37P (12.8 metre working height), AT37G (13.3 metre working height), AT46P (15.4 metre working height), and D4050B (6.8 ton lift capacity single fall / 13.6 ton lift capacity double fall).

When critical circumstances occur, the quicker a team can get out to the job, the sooner those affected can get back to daily life. Having a rental unit enables you to scale your fleet quickly if and when you need to, so you can avoid having a number of machines sitting around waiting only for urgent situations to arise.

A rental solution gives you access to the units your business needs without having to commit to a large capex investment right away. With our flexible short-term and long-term rental solutions, you can rent units for a week, a month, or a year; if you decide you want to keep the product indefinitely, you can use Altec’s rent-to-purchase option. In addition, our team can design a bespoke hire and leasing arrangement that meets your business needs.

Specialised equipment and machinery need to be fit for purpose, especially considering the important and sometimes dangerous work they are often used to perform. Therefore, we ensure the units in our rental fleet are well-maintained and less than three years old. This also means you get a unit with Altec’s most recent features and options to help you perform your work more safely and efficiently. Finally, we offer custom-built rental units if there is a specific functionality you require for your EWP or pole borer.

We are excited about the addition of new EWPs and pole borers to our rental fleet and look forward to assisting our customers throughout Australia with their rental needs.

For more information on rental solutions with Altec, call 1 300 1ALTEC or contact an Altec representative online.

Altec’s AT46P Takes EWP Safety to New Heights

Altec is excited to announce the release of the AT46P. The newest Elevated Work Platform (EWP) in Altec’s product line features increased unit capacities as well as advanced safety features. The unit was designed specifically for the Australian market with the help of leading utility and vegetation management companies across the country.

The AT46P is an articulating telescopic EWP with a working height of 15.4 metres and a side reach of 9.3 metres. The 762 x 1,219 mm bucket has a 300 kilogram capacity which allows two operators to work efficiently with a fully packed apron.

Also featured on the AT46P are two brand new safety systems. Altec’s Load Management System monitors the bucket’s load in real-time and prevents the operator from being in an increasingly unstable state once maximum capacity is reached. To avoid extending into traffic or pedestrian walkways, Altec’s Virtual Wall System increases versatility by enabling crews to complete jobs without repositioning the unit.

“We took a customer-centric approach when designing the AT46P and visited with several customers in Australia to understand their unique work practices, needs, and expectations,” says Chitra Ranganathan, Altec’s Australia Market Development Manager. “The key features seen on the AT46P are a direct translation of what we heard: larger bucket, increased bucket capacity, a load management system that aids operator safety, and a virtual wall system for efficient unit operation.”

The AT46P provides the following features and options:

  • Altec ISO-Grip® Single Hand Control
  • Insulation per AS1418.10 – 2011, 66kV (ext.)/66kV Dry & 33kV/33kV Wet
  • Compensated Articulating Arm
  • Fiberglass Upper Boom and Lower Boom Insulator
  • Hydraulic 180° Bucket Rotation with Bucket Tilt
  • 2-Person Bucket with 300 kg Capacity
  • Fiber Optic Emergency Stop Valves at all Upper and Lower Control Stations
  • Altec Load Management System
  • Altec Virtual Wall System with Short Jacking
  • Bucket Lighting System
  • A-Frame or Out and Down Front Outriggers

To learn more about the AT46P or any other pieces of Altec equipment, call 1300 1 ALTEC or contact an Altec representativeonline.

Altec is a leading equipment and service provider for the electric utility, telecommunications, contractor, lights and signs, and vegetation management markets. The company provides products and services in more than 100 countries throughout the world.

Supporting the New Needs of the Arboriculture Market

It is clear that 2020 shaped up to be a year like no other with demands placed on all of us and Australians showing incredible resilience. The arboriculture sector in particular has been impacted, with crews having to work in smaller numbers while being asked to increase their efficiency and operate under strict hygiene protocols. The normal demands of the arborist job have increased significantly, putting even more pressure on those already operating in a high-stakes environment.

With all the uncertainty and additional demand placed on arborists, crews need to know that they are working with the best tools for the job. It is up to equipment manufacturers to provide them with equipment and solutions that are robust, efficient, and bespoke.

Throughout the challenges of 2020, Altec has continued to work with customers to provide custom solutions to their requirements. The demands of the vegetation management sector have led us to organise routine service and maintenance to suit dynamic schedules, facilitate quick response breakdown support, and provide flexible rental solutions for companies that have had to scale up or down to meet new requirements. The Altec Team is committed to working closely with customers to make sure that they are back on the job as soon as possible.

Our customers have shared the economic impact COVID-19 has had on their business such as budgets cuts and contract suspensions. Altec listened and brought a new offering to the market – a Rent to Purchase (RTP) solution. Our RTP offering allows customers to rent a unit over a certain period of time, and when that rental period is up, they can purchase the unit. The unit is custom built to the customer’s specification, ensuring they get precisely what they require. This means that customers are able to get a bespoke solution with favourable pricing terms, providing greater access to Altec’s range of products. Altec’s RTP solution gives businesses more options, allowing them to continue working while providing financial flexibility.

Altec designs, manufactures, and sells insulated, truck-mounted EWPs that are built to the bespoke requirements of each customer. Altec units are built to operate in tough conditions and allow quick set up and movement, meaning crews are able to work efficiently. The AT30G and AT37G units are staples in the fleets of our arboriculturist clients.

To learn more about Altec’s products and services, call 1300 1 ALTEC or contact an Altec representative online.

The Altec Rebuild Process

Australian law dictates that Elevated Work Platforms (EWPs) and pole borers must be rebuilt once the equipment is ten years old and every five years after that. Altec conducts rebuilds on all brands and models of EWPs and pole borers. If the unit is not built by Altec, we work with the original manufacturer to source genuine OEM parts. Altec adopts a custom approach for new unit builds, and the same is true of the Altec rebuild process. We understand that each customer has different requirements, and we adjust our service to accommodate each of their needs.

A thorough rebuild process improves crew and operator safety, which is why our experienced team goes the extra mile to ensure the unit performs at its best. After conducting a detailed visual inspection of the unit to note all apparent areas requiring repair, our service team performs a dielectric test to establish a baseline for the unit.

Next, the unit is stripped and undergoes a thorough inspection of all parts and components. This inspection includes an acoustic test to ascertain the structural integrity of the unit. Following the acoustic test, the Altec team provides a comprehensive list of all elements that need to be repaired, refurbished, or replaced. Altec’s rebuild team works with each customer to advise them on the next steps to meet their business objectives while maximising value and highlighting safety.

When the scope of the rebuild work is agreed upon, various elements of the unit are repainted, fibreglass work is completed, and all critical components are refurbished or replaced. The Altec rebuild team does not stop at just the EWP or pole borer but ensures that all additional elements on the truck are in top shape. This includes checking that all lockers function correctly, and all accessories, such as cable holders, are cleaned and in working condition. The cleaning and refurbishment element is the most time-consuming element of the rebuild process and requires acute attention to detail.

Then, the team reassembles the unit, taking as much care as with new builds. The team understands the nuances of different equipment brands and models and adjusts their approach to suit the characteristics of the EWP or pole borer. Altec has excellent relationships with OEM companies and can provide customers with the peace of mind that all the latest updates have been made to the unit.

After being reassembled, all units undergo further testing, such as stability and dielectric, which are carried out by independent inspectors. This way, the customer is ensured that the rebuilt unit is properly certified and will continue to serve them faithfully.

Once the unit is back in the field, Altec provides future support as needed. The Altec team provides part sourcing services, unit servicing, inspections, and testing throughout Australia.

For more information on equipment rebuilds with Altec, call 1 300 1ALTEC or contact an Altec representative online.

The Altec Rebuild Process

Australian law dictates that Elevated Work Platforms (EWPs) and pole borers must be rebuilt once the equipment is ten years old and every five years after that. Altec conducts rebuilds on all brands and models of EWPs and pole borers. If the unit is not built by Altec, we work with the original manufacturer to source genuine OEM parts. Altec adopts a custom approach for new unit builds, and the same is true of the Altec rebuild process. We understand that each customer has different requirements, and we adjust our service to accommodate each of their needs.

A thorough rebuild process improves crew and operator safety, which is why our experienced team goes the extra mile to ensure the unit performs at its best. After conducting a detailed visual inspection of the unit to note all apparent areas requiring repair, our service team performs a dielectric test to establish a baseline for the unit.

Next, the unit is stripped and undergoes a thorough inspection of all parts and components. This inspection includes an acoustic test to ascertain the structural integrity of the unit. Following the acoustic test, the Altec team provides a comprehensive list of all elements that need to be repaired, refurbished, or replaced. Altec’s rebuild team works with each customer to advise them on the next steps to meet their business objectives while maximising value and highlighting safety.

When the scope of the rebuild work is agreed upon, various elements of the unit are repainted, fibreglass work is completed, and all critical components are refurbished or replaced. The Altec rebuild team does not stop at just the EWP or pole borer but ensures that all additional elements on the truck are in top shape. This includes checking that all lockers function correctly, and all accessories, such as cable holders, are cleaned and in working condition. The cleaning and refurbishment element is the most time-consuming element of the rebuild process and requires acute attention to detail.

Then, the team reassembles the unit, taking as much care as with new builds. The team understands the nuances of different equipment brands and models and adjusts their approach to suit the characteristics of the EWP or pole borer. Altec has excellent relationships with OEM companies and can provide customers with the peace of mind that all the latest updates have been made to the unit.

After being reassembled, all units undergo further testing, such as stability and dielectric, which are carried out by independent inspectors. This way, the customer is ensured that the rebuilt unit is properly certified and will continue to serve them faithfully.

Once the unit is back in the field, Altec provides future support as needed. The Altec team provides part sourcing services, unit servicing, inspections, and testing throughout Australia.

For more information on equipment rebuilds with Altec, call 1 300 1ALTEC or contact an Altec representative online.

The Altec Rebuild Process

Australian law dictates that Elevated Work Platforms (EWPs) and pole borers must be rebuilt once the equipment is ten years old and every five years after that. Altec conducts rebuilds on all brands and models of EWPs and pole borers. If the unit is not built by Altec, we work with the original manufacturer to source genuine OEM parts. Altec adopts a custom approach for new unit builds, and the same is true of the Altec rebuild process. We understand that each customer has different requirements, and we adjust our service to accommodate each of their needs.

A thorough rebuild process improves crew and operator safety, which is why our experienced team goes the extra mile to ensure the unit performs at its best. After conducting a detailed visual inspection of the unit to note all apparent areas requiring repair, our service team performs a dielectric test to establish a baseline for the unit.

Next, the unit is stripped and undergoes a thorough inspection of all parts and components. This inspection includes an acoustic test to ascertain the structural integrity of the unit. Following the acoustic test, the Altec team provides a comprehensive list of all elements that need to be repaired, refurbished, or replaced. Altec’s rebuild team works with each customer to advise them on the next steps to meet their business objectives while maximising value and highlighting safety.

When the scope of the rebuild work is agreed upon, various elements of the unit are repainted, fibreglass work is completed, and all critical components are refurbished or replaced. The Altec rebuild team does not stop at just the EWP or pole borer but ensures that all additional elements on the truck are in top shape. This includes checking that all lockers function correctly, and all accessories, such as cable holders, are cleaned and in working condition. The cleaning and refurbishment element is the most time-consuming element of the rebuild process and requires acute attention to detail.

Then, the team reassembles the unit, taking as much care as with new builds. The team understands the nuances of different equipment brands and models and adjusts their approach to suit the characteristics of the EWP or pole borer. Altec has excellent relationships with OEM companies and can provide customers with the peace of mind that all the latest updates have been made to the unit.

After being reassembled, all units undergo further testing, such as stability and dielectric, which are carried out by independent inspectors. This way, the customer is ensured that the rebuilt unit is properly certified and will continue to serve them faithfully.

Once the unit is back in the field, Altec provides future support as needed. The Altec team provides part sourcing services, unit servicing, inspections, and testing throughout Australia.

For more information on equipment rebuilds with Altec, call 1 300 1ALTEC or contact an Altec representative online.

Rebuild EWP, Pole Borers or Crane Trucks
…..we can do it.

  • Rebuild or retruck your EWPs, Borers and Crane Trucks and get your vehicles back on the road
  • Replace engine with high quality parts
  • Service and repair all truck mounted EWP’s, vehicle loading cranes and pole borers.
  • Complete maintenance management
  • On site service & repairs
  • All workshop repairs
  • Major Inspections to AS2550.10 and AS2550
  • Services offered throughout Australia

Call us now on 1300 1ALTEC for a quote.

Safety Inspections for EWPs & Cranes – We’ll Come to You

EWP or Crane Servicing at our fully equipped facility or We Come to you. Altec utilises national arrangements with local service providers throughout Australia and offers a comprehensive service and maintenance capability for its equipment. Our services offered are:

A 24/7 telephone fault diagnostic service is also available to our clients.
Nationwide Service providers (see list below of our service providers)
We have in-house and mobile service capability
We provide Service Contracts and Service Notification Management
Large inventory of service parts available at all times
Range of Servicing provided for EWP’s and Borers including:

  •  3-Monthly, 6-Monthly & Annual Inspections
  •  10-Year Rebuilds
  • HV Electrical Testing
  • Stability Testing
  •  Creep Testing
  •  Electrical & Mechanical Diagnostics
  • 24/7 Breakdown Service
  • On-Site Repairs and Inspection

Our service teams are specialists in servicing all our elevating work platforms, speciality fleet and other equipment. Our service providers are specialists in structural, hydraulic & electrical repairs.

The service teams honour Altec’s warranty obligations, but also provide after hours sales service. Our team will travel to customer sites upon request.

For more information on Altec products and services, call 1300 1 ALTEC or contact an Altec representative online.

 

Need Help? Please contact us at 1300 1 ALTEC.

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Altec Australia

44 Gaine Road, Dandenong South VIC 3175
Ph: +61 (03) 8788 8000 | 1300 1ALTEC
Email: info@altecaus.com.au

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